Shipping and Return Policy

Here is the updated Shipping and Return Policy for The AeroClean™, customized with your specific contact email and the removal of the phone number.

Shipping & Returns

Thank you for choosing The AeroClean™. We are dedicated to providing you with high-quality air purification solutions and a seamless shopping experience.

1. Shipping Policy

Processing Times All orders are processed within 1–4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We appreciate your patience as we ensure your order is handled with care.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: 5–14 business days.

  • Free Shipping: We offer free standard shipping on all orders.

Shipment Confirmation & Order Tracking Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will typically become active within 24 hours.

Damages The AeroClean™ is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods as they are required for the claim process.

2. Return & Refund Policy

We want you to breathe easier with your purchase. If you are not entirely satisfied with your AeroClean™ product, we are here to assist.

Return Window You have 30 calendar days to return an item from the date you received it.

Eligibility Criteria To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide the receipt or proof of purchase.

Non-Returnable Items

  • Opened or used replacement filters.

  • Gift cards.

  • Items marked as "Final Sale" at the time of purchase.

Refunds Once we receive your item, our team will inspect it and notify you of the receipt of your return. We will update you on the status of your refund immediately after the inspection is complete.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your bank or card issuer's policies.

3. How to Initiate a Return

  1. Contact Us: Please email our support team at experience.yourwebsite@gmail.com with your order number and the reason for the return.

  2. Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) and the appropriate return address.

  3. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Contact Us

If you have any questions regarding your shipment or how to return your item, please reach out to us at: